Burger King has introduced an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and listens during customer interactions.
The company calls the voice chatbot “Patty”.
It recognises words such as “welcome”, “please”, and “thank you”.
Managers receive insights into overall service patterns.
Burger King says the tool does not score individual workers.
It aims to support coaching and improve guest experience.
Online critics have described the rollout as excessive and intrusive.
The platform also tracks product availability in real time.
It removes sold-out items from digital menus automatically.
The assistant guides staff during food preparation after orders arrive.
It can even alert teams when bathrooms need cleaning.
The system monitors drive-through conversations to improve order accuracy.
Five hundred restaurants currently test the headset.
Burger King plans a nationwide launch by the end of 2026.
The move follows McDonald’s decision to end its AI drive-through trial last year.
